After a decade routing technicians to cell towers and fiber nodes, I see why most AI agent deployments fail the same way our first dispatch systems did—and how to fix it.
In 2012, our carrier deployed a "smart" dispatch system that was supposed to optimize technician routing. It failed spectacularly within three weeks. The system would send diesel generator specialists to fiber splice jobs, route techs past emergencies to handle routine tickets, and once dispatched someone to a site…
Read the full analysis on Interactive Intel, Alton Worldwide’s agentic-AI practice: What Telecom Field Operations Taught Me About AI Dispatch: Lessons from the Field. See also: agentic AI consulting.